“There are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know.”
But there are also unknown unknowns – there are things we do not know we don’t know.
United States Secretary of Defense Donald Rumsfeld
Leeds GATE chair, Eileen Lowther, and I went to an event at Quarry House in Leeds last week. The Department of Health is introducing a new quality assurance system called the Equality Delivery System (EDS). The event was a ‘train the trainers’ session for professionals who will have to introduce the EDS to their teams or services.