Leeds GATE

Working to improve the quality of life for Gypsies and Travellers

0113 240 2444

Crown Point House,
167-169 Cross Green Lane,
Leeds LS9 0BD

Case study: Organisational Challenge

Inter Professional Working

The following is a real life example.

I received a phone call from a worker explaining that they would like to submit a business case to their management team re instigating and delivering a collaborative project addressing some of the issues of domestic violence within the Gypsy and Traveller community. The worker had a strict deadline explaining that the business case would need to be complete by the end of the business day.

GATE has a project outline and delivery plan for specific domestic violence work; however we have no funding secured.

The following actions occurred as a result from the initial phone call.

I made a decision to support the application and altered my priority and task list for the day.

After a couple of emails to and fro and some telephone discussion it became apparent that the time I had allocated to this task was insufficient. The worker had no prior knowledge of Gypsy and Traveller culture and this became very clear during discussion and planning, in this instance the worker was particularly assertive and I had to enter into detailed discussion to evidence my feedback and expertise.

An agreement had been made for the worker to provide feedback once they had presented the business case to their management team and a decision had been reached. This was anticipated to be no later than the following Wednesday.

At the end of the first week no feedback had been received, and I sent an e mail asking of the outcome.

At the end of the second week still no contact and a further e mail sent followed up with a phone call.

At the end of the third week a follow up phone call was made with success, the worker provided verbal feedback; the business case had been rejected with critical feedback from the management team.

What would have helped:

  1. Being explicit about expectations and demands is essential
  2. If you approach a bridging agency or specialist group accept their expertise
  3. Adhere to commitments made
  4. Professional respect and equity is a must
  5. Acknowledge and understand the limitations and differing agendas of agencies in an open and honest way, do not expect another agency to perform to your deadlines or brief, but negotiate a working agreement that is conducive to all involved parties.